Sherri Anderson has a degree in Internet Solutions Development and over 20 years experience with Web Development. For the past seven years, she has been heavily focused on Product Management and Knowledge Management. She has developed successful Help Center Strategies from the ground up for several companies in Winnipeg and has helped offset Support costs by tens of thousands of dollars per year for each of these companies. She is in the process of putting together an eBook that outlines Support Strategies and Help Center Best Practices and would love to provide it to you to help you effectively service your customers.