For the past seven years, I have been working as a Knowledge Manager and have assisted companies in establishing their Support strategies and building their Help Centers from the ground up. I have also had the honor of being involved with a major Knowledge Base Platform, in a Knowledge Manager Round Table in which we discussed the best strategies and industry standards. In my experience, I have noticed that there is a gap in the market and that information on how to Support Customers effectively is lacking.
I am in the process of putting all my research and experience regarding Web Development and Knowledge Management together into a well-organized eBook. It will feature strategies and best practices to build your Help Center. My eBook will talk you step-by-step through the setup process regardless of what platform you choose. I will also teach you how to monitor it, measure it’s effectiveness, find missing content and tweak your strategies based on the needs of your customers. In addition to this, I will help you determine your success and show you how to save thousands of dollars in customer service costs every year.
If you would like to be among the first to hear when this eBook is available, please join my mailing list to stay up to date on its release.